Resolve Candy Crush Saga Crash or Failure to Load Error on Android/iOS Device

"I'm unable to open Candy Crush Saga anymore. The game doesn't let me connect to Facebook, and subsequently, it closes automatically. Upon retrying, the same issue persists. Do you have any idea how to resolve this? I'm using an Android phone."

"Candy Crush is not letting me play on my iPad. I attempted to uninstall and reinstall it, but it didn't help. Oh gosh, do you have any idea how to resolve this issue? I genuinely enjoy playing this game."

Are you experiencing issues with Candy Crush Saga as well? Is the game not loading, freezing, or crashing when you attempt to play it on your Android or iOS device? Don't worry! We have solutions to help you resolve Candy Crush Saga crashes or failure to load errors on your Android phone or iOS device without losing any data. Simply follow these steps to find the solution:

Fix Candy Crush Saga Crash/Freeze Error on Android
Fix 1: Free Up Android Memory to Reinstall Candy Crush Saga
Fix 2: Play Candy Crush Saga Without Facebook
Fix 3: Resolve Facebook Connect Issues with Candy Crush Load Error
Fix 4: Other Solutions for Candy Crush Freeze on Android
Fix Candy Crush Saga Crash/Freeze or Load Error on iOS Device
Fix 1: Free Up iOS Memory to Reinstall Candy Crush Saga
Fix 2: Force Reconnect to Facebook When Candy Crush Fails to Load/Run
Additional Fix: Friends Not Showing and Unable to Request Tickets

Note: Please note that game app crashes are often due to outdated software and applications. Hence, ensure your device is up to date with all apps, particularly the Candy Crush game you're playing.
There are three key points to consider: 1. Update your Android/iOS system to the newest or latest version. 2. Make sure to update your App Store or the game app itself to the most recent version. 3. Download and install a compatible version of the Candy Crush Saga APK/IPA for your specific phone model.

Now let's see how to fix the Candy Crush Saga not loading, crashing, or freezing error on your phone.

Fix for Candy Crush Saga crashing/freezing error on Android

Now, you can examine which troubleshooting method is suitable for your Candy Crush issue on your Android phone and proceed to resolve the problem accordingly.

Solution 1: Free up Android memory to reinstall Candy Crush Saga

When an Android device has low internal memory, Candy Crush and other games may not run smoothly. They might even crash. If you're encountering this issue, don't worry. Just follow these steps to resolve the problem immediately:

Step 1. Extract/Backup Android Data to Another Location such as PC or USB Drive You can attempt to directly connect your Android device to your PC and allow it to recognize and extract the data to your computer or an external storage device. However, if you're unsure of where to locate all your Android data or are concerned about accidentally deleting or losing important files during manual transfer, you can use a tool like MobiSaver for Android. This software won't delete any data from your phone; instead, it will scan for all your data and assist you in extracting it to a new location in just three simple steps.  

Step 2. Delete files after extracting Android data

Once you've successfully transferred Android phone data to your PC or an external storage device, you can selectively delete files on your phone to free up space for Candy Crush Saga.

Step 3. Uninstall and Reinstall Candy Crush Saga

Then your next move is to uninstall Candy Crush Saga and reinstall it again on your Android phone.

Heads up: If your game is connected to a Facebook account, installing Candy Crush Saga on your Android device won't cause you to lose progress.

If you don't have one, you may lose all levels. So you can try playing Candy Crush to see if the issues have been resolved before uninstalling it.

Solution 2: Play Candy Crush Saga without Facebook

Some users replied that they can still play without Facebook if Candy Crush Saga fails to load or connect to their Facebook account.

1. Go to Candy Crush > Wait for it to load and click Play > Select a level to play now.

This means playing the game directly without connecting your Facebook account.

Note: This method does work, allowing users to progress to the next level upon completing the current one. However, if users fail at any point, they may be required to replay all the levels from the beginning.

Fix 3: Resolve Facebook connect issues with Candy Crush loading error

1. Go to Settings > Click on Developer Options > Scroll down until you see the apps; 2. Find the "Don't keep activities" option and uncheck the box; 3. Sign in to Facebook on your phone, and you can now replay Candy Crush again.

If the box is already unchecked, try something else.

Fix 4. Other remedies for Candy Crush freezing issue on Android

If the issue still persists, you can try these additional troubleshooting steps:

1. Remove the Facebook account from Candy Crush and then re-add the Facebook account again;
2. Uninstall Candy Crush and then install it again.

Resolve Candy Crush Saga crash/freeze or loading error on iOS device

If you're an iOS user, you can follow the methods below to address Candy Crush Saga crashing, freezing, or loading errors on iOS devices.

Solution 1: Free up iOS memory to reinstall Candy Crush Saga

Step 1. Extract files on iPhone/iPad/iPod touch

If you have an iCloud account or iTunes set up on your iPhone, iPad, or iPod touch, you can try backing up your data to iCloud or iTunes to free up space on your iOS device.

If you require a more secure method to safeguard your privacy, it might be wise to transfer data and files that you don't access frequently onto your PC or an external storage device. To prevent data loss due to incorrect operations, it's advisable to utilize a third-party software like MobiSaver to access your personal files on iOS devices and extract them to your PC or external storage device in just three steps. This tool can even assist you in recovering some previously lost data.

Step 2. Delete files on iOS device to free up memory space

Once you have extracted the chosen files and data to your PC/external storage, you can delete the corresponding files from your iPhone, iPad, or iPod touch to free up memory space for Candy Crush Saga.

Step 3. Uninstall and Reinstall Candy Crush Saga

You can now attempt to play Candy Crush on your iOS device. If it functions properly, the issue has been resolved. If it still doesn't work, you might need to uninstall Candy Crush Saga and reinstall it.

Fix 2: Force a reconnect to Facebook when Candy Crush fails to load or run

If your Candy Crush Saga on your iOS device is having trouble connecting to Facebook, you can force a reconnection to resolve the issue:

1. Close Candy Crush Saga; 2. Go to **Settings** > **Facebook** > **Allow** these apps to use your account; 3. Slide **off** Candy Crush and then slide it **on**; 4. Open Candy Crush Saga and reconnect it with Facebook.

After that, you should be able to connect to Facebook and replay Candy Crush Saga on your iOS device.

Extra Fix: Friends not appearing and inability to request tickets

If you're unable to seek assistance from friends or they aren't appearing in Candy Crush, and you're also unable to request tickets, don't worry. Simply follow the guide below to resolve this issue on your Android/iOS phone or device right now:

1. Log out of Facebook and close the Candy Crush app. 2. Tap the Home button twice to exit all apps. 3. Reopen Candy Crush and log back into Facebook; your new friends should show up within a few minutes. 4. You can also join a Facebook group to find more friends who play this game and get extra tips and help from the community.