"Fix 'Unfortunately, App Has Stopped' Error on Android"

Summary

Unfortunately, the issue with the Android System WebView not working on Nexus, Android One, Samsung, Motorola, and Sony devices has been resolved through the solutions provided on this page. This includes errors in other apps like Snapchat, Google Photos, Facebook, Messenger, True Caller, Contacts, Hangouts, and Google Play Music after upgrading to Android 6.0 Marshmallow.

"Unfortunately, xx (app name) has stopped" translates to "Unfortunately, the xx application has stopped" in English.

Recently, with more and more Android devices are upgrading OS to Android 6.0 Marshmallow, problems are following behind. One of the most complaints from users of the big brands including Nexus, Android One, Samsung, Motorola, Sony, LG, etc. falls on the error "Unfortunately app has stopped". See what happened exactly.

Jack, Samsung Galaxy S6 - "Ever since I updated to Marshmallow, I constantly receive this message ('Unfortunately, Android System WebView has stopped'). Is anyone else facing the same issue? Are there any solutions for this? It's hard to believe it's a mere coincidence that it started happening on its own. It must be related to the OS update."

Daan, Nexus 6 - "The message keeps popping up even after pressing OK. I can't access settings because the app won't open, showing the error 'Unfortunately, app name has stopped,' and it doesn't disappear."

"Gordon, on my Huawei P8 - almost all the apps on my phone suddenly stopped working... like Google Maps, YouTube, and others. They won't run when I get an error message."

Common Methods to Resolve the Error "Unfortunately, app has stopped"

The "Unfortunately, the app has stopped" error is quite frequent on Android devices, and it can be triggered by various factors, including outdated apps or issues specifically with the Android System Webview app. In this guide, we present five methods to address this bothersome problem, hoping that one of them will effectively resolve the issue for you.

Method 1: Reinstall the app

If the error only occurs with a specific app rather than multiple apps, we recommend trying the following method first. Uninstall the problematic app, and then reinstall it. Check if this resolves the "Unfortunately, the app has stopped" message.

Method 2: Uninstall recently installed apps

Sometimes, freshly installed apps might not play nice with the device's software or hardware, causing errors. When that happens, you gotta uninstall the app to get rid of those pesky error messages.

Method 3: Clear Cache

Cache files are often the primary cause of errors and issues within applications. Clearing the cache can resolve many problems related to apps. To do this, navigate to Settings > Applications > Manage apps > Select the "All" tab, choose the app that has been experiencing errors, and then tap Clear Cache and Data.

Method 4: Clear RAM

Clearing RAM can be quite helpful when encountering the error "Unfortunately, the app has stopped" on an Android device. Background apps consume a significant amount of RAM, resulting in less memory being available for the app to function properly, which in turn triggers the error. To do this, navigate to Task Manager > RAM > Clear Memory.

Method 5: Factory Reset

If none of the above methods worked, you'll have to factory reset your device. Some of you might be hesitant to do a factory reset, since it will erase all app data, any software updates, as well as your photos, documents, messages, contacts, and any other personal files saved to your Android's internal storage.

Anyway, before you factory reset your phone and attempt to fix apps crashed, stopped problem, do remember to backup data beforehand. Go to Settings and find backup and restore menu, where you can back up current settings and application data. But if you're looking for a comprehensive backup solution for other files on your Android, learn how to backup Android to PC in minutes. After securing your files, you can now proceed with factory reset at the very bottom of this backup and restore menu.

factory reset android

You may need some extra assistance to recover Android data after factory reset with the help of Android Data Recovery tool - MobiSaver for Android.

I hope you've successfully resolved the app errors on your Android devices. Honestly, it's not just Android that encounters the "Unfortunately, app has stopped" error; Windows phones and iOS devices can experience similar issues, albeit with similar solutions.