Medtronic Customer Story: Backing Up and Restoring 200+ Machines, Requires Server-Side Management

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Image source: Medtronic

I need to back up and restore around 200 machines, and I'm looking for a server management solution.

The needs of businesses

Sebastian Quiroga is a IT bus systems analyst and field engineer for Medtronic, a leading global provider of medical technology and services with more than 90,000 employees in 150 countries. A major player in its industry, Medtronic has offices around the world, and Quiroga works in Switzerland, managing more than 200 machines. Finding an efficient and centralized way to manage them was a challenge.

“We were looking for a solution to back up and restore around 200 machines used for manufacturing, from Windows 2000, XP to Windows 10, and also a system that could manage all these devices from the server side,” Mr. Quiroga explained when we first met him early in 2023.

We recognized that the Tools Backup Center could be a potential solution for Mr. Quiroga. However, at Tools, we are committed to providing fully customized solutions tailored to our clients' needs. Our first order of business was to thoroughly understand every detail of Mr. Quiroga's requirements.

Then, we had more enjoyable conversations with Mr. Kirov through our 24/7 LiveChat and phone support. As we delved deeper into his requirements, we realized that providing a customized backup solution for Medtronic's offices would be a significant challenge for us.

“Right now, we're using a completely manual Ghost solution, so we would like to move to something more automated with tools. However, we need a simplified solution that would allow me to easily manage the backups of all the computers in the office,” Mr. Quiroga told us. “It should include PXE boot recovery and provide a fully customized WinPE package that would let me pre-configure a quick, automatic connection to my NAS. That way, when a colleague needs to recover their computer, they could just PXE boot and select the backup without having to manually enter the NAS username and password. Also, it should let me add different keyboard layouts to the WinPE package and support both legacy and UEFI modes.”

Solution: After analyzing all the requirements, our developers chose to build on top of tools Backup Center to create a custom package for Medtronic. This tailor-made solution was thoroughly tested to ensure it met all the specifications Mr. Quiroga had listed before delivery.

Benefits, advantages, and gains.

Tools Backup Center delivers a comprehensive enterprise-level backup and recovery solution characterized by a centralized platform for managing backup tasks. It collects data and transfers it to a visual dashboard, enabling administrators to efficiently monitor their workflows. Unlike most enterprise-grade backup solutions available in the market, Tools offers a streamlined service that integrates all crucial elements needed in business scenarios, such as system backup, virtual machine backup, SQL Server backup, Exchange Server backup, and Active Directory backup, among others.

Timely and effective data recovery is a safety net for administrators. Tools' backup solution includes Instant Bare Metal Recovery, ensuring rapid restoration in the event of a disaster. “Tools was excellent in helping me find a simple way to restore systems, which is a huge help when disaster strikes,” says Mr. Quiroga.

Mr. Quiroga had very positive experiences using tools for backup in his office. “It's simple, reliable, and flexible enough to adapt to my workflow.” He was pleased with the results that tools Backup Center brought to his office after Medtronic made its final choice.