Fix: "There was a problem resetting your PC" in Windows 10/8.1/8

"I would like to reset and reinstall Windows 10. However, when I attempt to do so by going to Settings > Update & Security > Recovery > Reset, I receive an error message stating 'There was a problem resetting your PC.' The process then becomes stuck. Does anyone have a solution to resolve this issue?"

关于"重置您的PC时出现问题"的问题

Whenever there's an issue during system booting, Windows typically initiates the Automatic Repair wizard to resolve the problems automatically. If this attempt fails, you would then need to Refresh or Reset your device. However, quite often, the Windows 10 reset process fails, resulting in error messages like the ones described below.

If you attempt to perform a Refresh, you will encounter an error message stating, "There was a problem refreshing your PC. No changes were made."

And if you try to use the Reset feature, there’s another error message: “There was a problem resetting your PC.”

Translation: "An issue occurred while refreshing your PC."

Now, the issue of Windows 10 reset getting stuck with the error message "There was a problem resetting your PC" appears to be increasingly prevalent. Numerous users are reporting this problem and seeking assistance online. Consequently, we have compiled several potential solutions that have been confirmed helpful by some users. You can attempt these methods sequentially to resolve the "There was a problem resetting your PC" error and the issue of Windows 10 reset being stuck. These solutions are also applicable to Windows 8 and 8.1.

Method One: Resolve the "There Was a Problem Resetting Your PC" Issue with Command Prompt

1. Go to Settings -> Update & Security -> Recovery -> Advanced startup, then click 'Restart now'. 2. In the new window, choose 'Troubleshoot' -> 'Advanced options' -> 'Command prompt'. 3. Afterwards, select the administrator account. 4. Proceed by providing the credentials for the administrator account you selected in the previous step. 5. Lastly, in the Command Prompt window, type the following commands and hit the Enter key after each one:

Change directory to %windir%\system32\config
Rename the 'system' file to 'system.001'
Rename the 'software' file to 'software.001'

You can now close the Command Prompt window, which will take you to the Windows Recovery Environment screen. Choose the Continue option to access your operating system. Following a restart, you'll discover that the 'There was a problem resetting your PC' issue has been resolved.

Method Two: Perform a Clean Installation of Windows 10/8/8.1 using the Media Creation Tool

1. Click on the link provided below to create installation media for Windows 10/8.1/8 using the Media Creation Tool:     2. Insert the installation media you have created, and then restart your PC. 3. On the "Install Windows" screen, select "Repair your computer." 4. On the "Choose an option" screen, select "Troubleshoot." From there, you can access Safe Mode. Proceed by selecting "Advanced Options" > "Reset This PC" > "Remove everything."

Method Three: Roll Back to a Previous Windows Version or Reboot from a WinPE Bootable Disk

If you still encounter the 'There was a problem resetting your PC' issue or the Windows 10 reset problem persists after attempting all the above methods, you can proceed to resolve it by rolling back to the previous Windows version or rebooting your PC from a WinPE bootable disk. Naturally, this requires you to first create a system backup image. Next, create an emergency bootable disk using the tool Todo Backup, which aids users in booting the system into a secure state and restoring it to normal with ease. The Windows backup software is always available to assist you!

To create a Windows Preinstallation Environment (WinPE) bootable disk, follow these steps:

Step 1. Prepare a USB drive that can be written to and read from.

Step 2. Launch and install Todo Backup on Computer B.

Step 3. Look for and click on "Tools", then select "Create Emergency Disk".

Step 4. Select the Boot Disk location. You can choose to create an ISO file, a bootable USB, or a CD/DVD disc.

Step 5. Click "Create" to begin.