How to Recover Files Deleted by Norton (2 Methods)

Overview

Has Norton mistakenly deleted your files? Do you know how to recover files deleted by Norton security programs like Norton 360 and Norton Internet Security? We all know that Norton antivirus applications are great at checking, scanning, and removing threats to computer security, which usually refers to viruses, trojans, and malware. However, sometimes they can go overboard and delete suspected files without asking. These deleted files may include important documents, images, and some paid software programs.

If you also encounter the issue that Norton removes files without asking and need to recover deleted files, don't panic. Please follow the two effective solutions below.

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"Performing Norton File Recovery Solution"

In the following content, we will provide you with two useful methods to recover deleted files Norton: Restore from Norton's “Safely Removed History” window or use Data Recovery Software.

Solution 1: Use Norton's recovery feature to restore the deleted file

Normally, Norton moves suspected security threats to a place called the “Security History Quarantine.” Items that are quarantined are placed there so they're isolated from the secure items in your operating system. You can restore them to their original locations by following some steps.

1. Launch Norton, and then click on “Advanced.” 2. Click on “Quarantine” under the “Computer Protection” section to open the Security History window. 3. You will now see all the quarantined files and programs. Right-click on the one you want to retrieve. 4. Click on “Options” to open the “Detected Threats” window. Then, hit the “Restore and Exclude This File” button to open the Quarantine Restore window. 5. Check the box next to “Exclude this risk from future scans,” and then click “Yes.” Wait for Norton to restore the incorrectly deleted file to its original location.

If you can't find the deleted file in the 'Previous Versions' tab or if the above method unfortunately fails, don't lose heart and proceed to Solution 2.

Solution 2: Recover files deleted by Norton using a data recovery tool

If you don't find anything in the Norton Quarantine, it means that all files have been permanently removed from your hard drive. In this case, you'll need to resort to professional data recovery software. One great option is tools Data Recovery Wizard, which can help you recover files deleted by Norton Antivirus and other antivirus programs. Additionally, it's effective for recovering files removed by Avast Antivirus as well.

Data Recovery Wizard is not only good at retrieving files deleted by antivirus software, but also adept at restoring files attacked by viruses, like recovering files from shortcut virus.

Step 1: Select the disk drive from where files were lost after antivirus usage and click on “Scan”.

Step 2: Once the scan is complete, all lost and deleted files from the disk will be displayed. You can try to locate the item removed by antivirus from the tree view on the left or use the “Filter” option to specify a particular file type, such as images, videos, emails, documents, etc.

Step 3. Preview the files by double-clicking on them. Then, you can select one or more files and click “Recover”.

Additional Tip: How to Stop Norton from Deleting/Removing Files

If you want to exclude a file, folder, or a game from being scanned by Norton AntiVirus or Norton Security, you can add them to the exclusion settings.

• Log in to your computer with administrator privileges, then launch the Norton Antivirus software.
• Click on "Start Scanning Device," and then click on "Exclusions" or "Low Risk Areas."
• Add the path of the folder/file you want to block from being scanned by Norton under the "Exclusions" section.
• Click "Continue" and wait for the antivirus to scan your device.

If Norton continues to delete the file after you set this, you may have to remove it from the list and add it back again.