[Actual Solution] Photos Disappeared after Updating iPhone

"Hello, I successfully updated my 64GB iPhone 6s to iOS 11.3 without any issues. However, since the update, all my photos have suddenly vanished from my phone! Are there any solutions to fix this problem and retrieve my lost photos?"

If you're one of those who have found your photos missing after updating to iOS 12/13, you can follow the tips listed in this guide to resolve the issue. To help you read and understand this guide better, we've divided it into two parts: The first part outlines some viable solutions to the "Photos disappeared from iPhone after update" problem, and the second part introduces direct methods to recover deleted photos. If you don't want to waste time trying out solutions one by one, you can skip straight to Part 2 to retrieve your lost photos.

Part 1: How to Fix iPhone Photos Disappeared after Updating to iOS 13/12/11

If you're seeing this error, don't panic; read this guide carefully.

Solution 1: Restart Your iPhone/iPad

When you encounter this, the first thing you should do is restart your phone. By doing so, any active and unrecognized error processes on your device will be closed. So, when dealing with an iPhone error, your first troubleshooting step should be to restart it. The steps will vary depending on your iPhone model.

For iPhone 8 and earlier: Press and hold the Side (or Top) button until you see the slider > Drag the slider to turn off your iPhone > Press and hold the Side (or Top) button again until you see the Apple logo.

For iPhone X and later: Press and hold the Side button and either the Volume Up or Volume Down button > Release the buttons when the power off slider appears > Drag the slider to turn it off > After it turns off, press and hold the Side button again until you see the Apple logo on the screen.

Solution 2: Check the Recently Deleted Folder

If you accidentally deleted the photo, you can check the Recently Deleted album in Photos > Albums.

If you find them there, move them back to the “All Photos” folder. You can do this by selecting the pictures and then clicking “Restore.” Confirm that you want to restore the photos afterward.

Solution 3: Check iCloud Photos Settings

Make sure that iCloud Photos is turned on correctly on your iPhone.

Go to Settings > [Your Name] > iCloud > Photos and make sure that iCloud Photos is turned on.

Solution 4: Sign out and sign back into your iCloud account

If you find that your iCloud Photos are missing after updating to iOS 11, check whether you're signed in to your iCloud account. If you are, try signing out and then signing back in again.

Solution 5: Turn on mobile data

If you want to access your iCloud photos over cellular, make sure that Cellular Data is turned on: Go to Settings > [Your Name] > iCloud > Photos > and turn on Use Cellular Data.

Solution 6: Manage iCloud Storage

Insufficient iCloud storage can also contribute to this issue. To resolve it, you can go to your phone's "iCloud Storage" > tap on "Manage Storage." Here, you can check how much free space is remaining.

Part 2: Retrieve Lost Photos with MobiSaver Tool

MobiSaver is the first ever iPhone Photo Recovery software in the world, which can recover all lost information like photos, songs, videos, calendar, notes and more from your iPhone 5/4S/4/3GS, iPad 2/1, new iPad and iPod touch. This iPhone photo recovery software provides you an easy and quick solution to recover lost files from your iPhone.

Method 1: Retrieve Photos Directly from Your iPhone

Step 1: Connect your iPhone to your computer

Launch the MobiSaver tool, choose “Recover from iOS Device” on the left, and then click “Start”.

Step 2: Scan Lost iPhone Photos

The MobiSaver tool will scan your iPhone 13/12/11/X/XR/XS/8/7/6/5/4 automatically and find your existing photos, as well as some lost ones.

Step 3: Preview and recover photos

Select “Photos” on the left. You should be able to see all of your device's photos here, and select the ones you want to restore. Click “Recover to Computer” or “Recover to Device” to start the recovery process.

Method 2: Retrieve Them from an iTunes Backup

If you have an iTunes backup of your iPhone, you can try the other data recovery mode of MobiSaver – “Recover from iTunes Backup”. It's easy.

Step 1: Run the MobiSaver tool

First, download the MobiSaver tool > Connect your iPhone/iPad to the computer > Launch the MobiSaver tool > Choose "Recover from iTunes Backup" > Select an iTunes backup.

Step 2: Unlock iTunes

If this iTunes backup is encrypted, you'll need to enter the password to unlock it. After entering the password, click “Continue.” The MobiSaver tool will now scan your backup file for lost data.

Step 3: Preview and Recover Data from iTunes Backup

After the scan, you can preview the detailed content of the lost photos/videos, contacts/messages, memos, and social app data. Select the files you want and hit the "Recover" button to save them to your computer.

Conclusions

By now, you should have known all the possible solutions to fix the issue of “Photos disappeared from iPhone after updating to iOS 13/12/11”. Apart from the methods mentioned above, there are still many others. However, it's a waste of time to try them one by one to see if they work. Therefore, we recommend that you get the job done with MobiSaver.