WhatsApp Not Receiving Messages: 8 Fixes

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Not receiving WhatsApp messages? Let's figure out why.

WhatsApp is one of the leading applications on any smartphone these days. It enables people to communicate with one another, sending text messages, photos, videos, voice notes, and more, and it has become one of the primary ways in which humans interact.

However, not receiving WhatsApp messages is a common issue that many people experience. Some may not receive them on their Android or iPhone, or their WhatsApp might not be sending messages to others. Let's explore why this happens.

Why can't WhatsApp receive messages?

There can be many reasons why WhatsApp isn't showing or receiving messages. One reason could be an issue with your internet connection, while others include problems within WhatsApp itself. How can you tell why your WhatsApp isn't receiving messages?

Some common issues include:

• Poor Network Connection: An unstable network connection or internet issues are the most common reasons for not receiving WhatsApp messages.
• Mobile Data Off: If you're not on Wi-Fi, your mobile data might be turned off, preventing WhatsApp from receiving messages.
• WhatsApp App Issue: The app itself could be the cause of the problem, preventing it from receiving messages.
• Device Configuration: Incorrect device settings can often lead to issues with WhatsApp not receiving messages on Android or iPhone devices.

Though these issues prevent you from receiving messages, they're also common causes of why WhatsApp can't send messages. So, you'll need to address them.

Solutions for Not Receiving WhatsApp Messages

Since there can be many reasons why WhatsApp isn't receiving messages, the solutions are just as varied. This is why each user might experience different issues that require different fixes.

Still, considering the most common issues, we've compiled eight workable solutions for both Android and iPhone users. While most of them are app-related, some require extra steps due to the differences in the Android and iPhone interfaces.

So let's get started.

Solution 1: Check WhatsApp Server Status

The first diagnostic is to determine whether the problem lies with you. If you are not receiving WhatsApp messages, it is highly likely that millions of others are experiencing the same issue.

This is mostly because the main app tends to go down from time to time. So, how do you tell if WhatsApp servers are down? Here's how to do it on your iPhone or Android device:

Step 1: Open your web browser (Chrome or Safari), and go to the "Downdetector" website.

Step 2: Search for "WhatsApp."

(Picture shows: A screenshot of the Downdetector website, which monitors and reports service outages or issues)

Step 3: Check the current WhatsApp status.

Step 4: Look for updates from the last 24 hours.

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This will show you if there have been any outages in the last 24 hours or so. This is important because it will help you determine whether the problem is actually with your device. If the servers are running fine and you're not receiving WhatsApp messages, try the other solutions.

Solution 2: Check your blocked contacts

If you're not receiving messages from a specific contact, the issue might be with your WhatsApp settings. Both Android and iPhone users can check if they've blocked a specific contact. Here's how:

Step 1: Open WhatsApp, and from the menu in the top right corner, select “Settings.”

Step 2: Click “Account.”

Step 3: Click on “Privacy.”

Click on “Privacy”.

Step 4: Scroll down to the bottom until you see the “Blocked Contacts” list.

Step 5: Remove any contacts you don't want to block.

Delete any blocked contacts

Once you've removed users from this list, you can ask them to message you again. If this was the cause of your problem, this should fix things.

Solution 3: Restart your system

Sometimes, fixing this doesn't require complicated solutions. This is usually because the issue persists due to the system (Android or iOS) being unable to handle a particular task. Hence, a simple restart/reboot can do the trick. Here's how:

For Android:

Though many Android phones have different interfaces, the process for restarting them is generally the same. Here's how:

Step 1: Hold down the Power button.

Step 2: Wait for the menu to appear.

Step 3: Click on "Restart" or "Reboot".

Step 4: Confirm the restart/reboot.

This process should take less than a minute. Once your phone has restarted, try opening WhatsApp again to see if you're receiving messages.

For iPhone:

While earlier iPhones had different methods for restarting the phone (more on that in Apple Support), phones released since the iPhone X all have the same restart method, which you can do as follows:

First step: Press and hold the Volume Down button and the Power key at the same time.

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Step 2: Wait for the menu to appear.

Step 3: Slide the power switch, then slide it to the right to turn off your iPhone.

Step 4. Wait for your device to turn off completely.

Step 5: Hold down the Power button until your iPhone turns back on.

This will again allow your iPhone to restart and reset any temporary phone settings. As such, any issues caused by system caches will stop, and WhatsApp will start receiving messages again.

Solution 4: Check your network connection

In such cases, it's usually the most obvious culprit at play. For example, you might be having Internet issues, which is preventing your phone from connecting to the server to receive messages on WhatsApp.

So, how do you check your Internet connection?

Step 1: Go to Fast.com.

Step 2: Check your Internet connection.

Please note that speeds above 1 Mbps are acceptable and should be sufficient for WhatsApp to receive messages. If the internet isn't working properly, try restarting your router or reaching out to your Internet Service Provider.

Solution 5: Update WhatsApp

An outdated WhatsApp version is also a common source of issues within the app. Hence, both Android and iPhone users must check for any available WhatsApp updates. Here's how:

For Android:

Since Android devices come in many shapes and interfaces, depending on the manufacturer (like Samsung or Xiaomi), they all have the Google Play Store. Here's how to check for WhatsApp updates:

Step 1: Open the Google Play Store.

= Google Play Store

Step 2: Search for WhatsApp.

Step 4: Click on "Update."

Note: If your version of WhatsApp is outdated, the "Open" icon will say "Update."

For the iPhone:

1. Tap the “App Store” icon on your Home screen.

Step 2. Search for WhatsApp in the App Store.

Step 3: Click “Update.”

Step 4. Search for and update “WhatsApp Messenger.”

Note: The "Update" option will only appear next to WhatsApp Messenger if you have an outdated version. If it doesn't, try the other solutions on this list.

Solution 6: Enable background refresh

For many users, Solution 6 will be spot on, because many Android and iPhone models conserve power by blocking background refresh. So simply turn it back on. Here's how:

For Android:

This is common now, but keep in mind that older versions of Android might not have this option at all.

1. Tap the WhatsApp icon.

Step 2: Tap on "App info."

Step 3: Find and tap on Data usage or Mobile data and Wi-Fi (the name may vary depending on your device and UI).

Step 4: Turn on Background App Refresh, or confirm that it's already enabled.

For iPhone:

If you're on an iOS device, Background App Refresh is on for all apps. You can access it by:

Step 1: Tap on “Settings” from the Home screen.

Step 2: Tap “General.”

Step 3: Find and tap Background App Refresh.

Step 4: Find WhatsApp and open it.

This will allow WhatsApp to refresh settings and messages using data or Wi-Fi in the background, so that it can receive messages again.

Solution 7: Reinstall WhatsApp

Reinstalling WhatsApp is another possible solution, but you'll have to uninstall the app first. Make sure to back up your messages and data before doing this:

For Android:

Step 1: Tap and hold the WhatsApp icon to open the App Info.

Step 2: Tap Uninstall and confirm.

Step 3: Open the app store and search for and install WhatsApp.

Step 4: Wait for the installation to complete.

Step 5: Open the app and reset your account.

For iPhone:

The process is similar on an iPhone, but Apple's App Store is a different beast, so make sure to back up your WhatsApp data first.

Step 1: Tap the WhatsApp icon on your home screen.

Step 2. Click Remove, and then confirm the action.

Step 3: Now, tap on the icon in the app drawer to open the App Store.

Step 4: Search for WhatsApp and install it (get WhatsApp).

Step 5: Complete the download and installation.

This will not only solve your messaging issues, but also help fix any potential problems with WhatsApp and improve its performance, since it's a clean installation.

Solution 8: Turn off Power Saver mode

To address your issue, our final suggestion is to disable power-saving mode. Since iPhones and Android devices differ significantly, users of these phones should follow the steps below separately:

For Android devices:

Step 1: Go to “Settings.”

Step 2: Find “Battery settings.”

Step 3: Tap Battery Saver.

Step 4: Turn it off.

Step 5: Set Open at Login to Never.

For iPhone:

Earlier versions of iOS handled battery percentage display differently, but the iPhone X and later run versions of iOS that have the same settings, which you can access with these steps:

Step 1: Access the “Settings” menu, and tap on “Battery.”

Step 2: Turn off Low Power Mode.

Since Low Power Mode on both Android and iOS devices can often prevent apps from working correctly, this is likely the reason why WhatsApp isn't receiving messages. Disabling it can resolve the issue for many users.

Professional Tip: Recover Lost WhatsApp Messages for Free (Recommended)

There's one risk involved with using any of the solutions we've mentioned: losing your messages and important data. However, after you fix WhatsApp, you can recover lost WhatsApp messages for free.

How? By using a professional tool called MobiSaver, you can recover your lost messages comprehensively. But why choose this tool? Because it offers options that no other recovery tools do, such as:

• Experienced in retrieving lost iPhone data on both Windows and Mac
• Recover deleted messages, contacts, photos, videos, or other media
• Restore directly from iCloud backup
• Restore directly from iTunes backup
• Additional support for apps like LINE, Kik, and more

Taken together, these make it the ideal companion for any iPhone user today.

Steps to recover WhatsApp messages using the MobiSaver tool

If you want to know how to use it to recover lost information, you need to do this:

Step 1: Connect your iPhone to your computer

Launch MobiSaver, click on the “WhatsApp” button, and then choose “Device Storage”.

Step 2: Make sure your device is connected

If WhatsApp is not installed on your iPhone, MobiSaver will not be able to locate your data.

Step 3: Scan the iPhone to find important data

The Mobisaver tool will automatically scan your iPhone 13/12/11/X/XR/XS/8/7/6/5/4 for lost WhatsApp chat logs, history, photos, videos, and other files. This process may take a few minutes, so please be patient.

Step 4: Preview and Recover WhatsApp Data

Click on the “WhatsApp” option on the left, and the lost WhatsApp data will be displayed. You can preview and select the data you want to recover. Then, click on “Recover to Computer” or “Recover to Device” to save the data.

Conclusion

These solutions will help you revert WhatsApp to its previous settings and alert you when you receive messages. All of these fixes can address various issues, so we recommend trying them in order.

However, using tools like MobiSaver ensures that you don't lose any valid data. You can also use it to back up your data before attempting to resolve this issue.