"The 'Reset this PC' feature is not working on Windows 11 (4 fixes)"

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Recently, some users have reported that the "Reset this PC" feature isn't working as expected on Windows 11. Here's a real-world example from the Microsoft forums:

"Hello, I recently installed the Windows Insider Preview build, and it hasn't been functioning properly for about 20 hours. I tried to resolve this issue by going to 'Settings' > 'Update & Security' > 'Recovery' and selecting 'Go back,' but that option doesn't seem to work. I reached out to customer support, and they advised me to reset my device; however, the 'Reset' option isn't working either – it just shows a loading circle and then disappears. I would like to reset without losing my data."

Any help would be greatly appreciated. Thank you! Version 21H2 (Build 22000.71)

What does "Reset This PC" mean in Windows 11?

When you select “Reset,” you'll see two options: one that removes apps and settings but keeps your personal files, and another that removes everything.

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Normally, you would reset your operating system to its factory default state. If you choose to remove all files and apps, it is highly recommended that you back up your files before using this feature. If you accidentally lose data, unfortunately, you can run the Data Recovery Wizard tool, which can help you recover deleted files, pictures, videos, and other files on Windows 11/10/8.1/8/7.

Read also: Recover Data After Resetting Windows 11.

How to Fix the "Reset This PC" Feature Not Working on Windows 11

Based on the majority of user feedback, this error usually occurs due to a system bug. You can fix the "Reset this PC" not working issue on Windows 11 by following these tested solutions.

Method 1: Install the Latest Windows 11 Updates

According to the user case, the installed version is a Windows Insider Preview build. However, Windows 11 was officially released on October 5th. Therefore, you can fix the error by upgrading to the latest version of Windows 11. To install the latest update, follow these steps:

Step 1: Click the Start button and choose “Settings.”

Step 2. Go to “Update & Security,” and click “Check for updates.”

Please make sure your system is up to date, and then check if the "Reset" option is available.

Also read: How to Stop the Windows 11 Update.

Method 2: Fix the "Reset this PC isn't working" issue by uninstalling feature updates

If you have installed the latest update and are sure that it's causing the error, try uninstalling the feature update. Here's how.

Step 1: Click the "Start" button, select the "Power" button, hold down the "Shift" key on your keyboard, and then choose "Restart."

Step 2: Go to Troubleshoot > Advanced options > Uninstall updates.

Step 3: Next, select the "Uninstall the latest feature update" option, and follow the on-screen instructions to complete the process.

Method 3: Fix "Reset this PC isn't working" with System Restore

If you created a System Restore point before, you can use it to fix the issue with Reset this PC not working on Windows 11.

Step 1: Press Windows + R, type in rstrui, and click OK.

Step 2. Click “Next,” and then select the restore point you wish to restore and click “Next” again.

Step 3: Click on "Choose a different restore point" and then click "Next."

Step 4: Click on “Scan for affected programs.” Follow the on-screen instructions to complete the process.

Method 4: Reinstall Windows 11 to Fix the Issue

There may be times when you need to reinstall your Windows 11 operating system. If you have the Windows 11 Media Creation Tool, this process will be straightforward. You can easily download Windows 11 and install it on your computer. First, prepare a USB drive with at least 4GB of space. Then, follow these steps.

Upon launch, after the installation is complete, click on Create Windows Install Drive. The homepage displays system information that it fetches, which it will continually update. In addition to Windows 11, the Win11 Creator tool also supports downloading Windows 10 and 8.1.

Step 2: Plug in the USB flash drive to your computer. The Windows 11 Installation Assistant should detect it automatically, and you can click on the Create button to proceed.

Step 3. If you're using a used USB drive, the tool will wipe its data. Once the download starts, wait for it to finish, or go do something else until it's done.

Step 4. Once the Windows 11 ISO image has been successfully downloaded to your USB drive, begin installing Windows 11 on your computer by following the setup wizard from the bootable USB drive.

How do I reset my computer on Windows 11?

Windows 11 includes a feature that allows you to restore your computer to its factory settings, removing all installed applications and optionally deleting all personal files. This feature is called "Reset." To reset Windows 11, follow these steps:

Step 1: Click the "Start" icon and open the "Settings" app.

Step 2: Go to Settings > Update & Security > Recovery > Reset this PC.

Step 3: Choose your favorite way to continue.

Step 4: Select one of the following options to reset your PC.

Next, please follow the instructions on the screen to proceed.

Conclusions

Remember, no matter what issue you're facing, there's a tool out there with a practical solution for you. Stay calm when your PC or Windows 11 acts up, and feel free to share your fixes with us if you find them first.