Last Updated on April 19, 2024

Error 0104 occurs with Adobe Acrobat

Most Adobe Acrobat users might have encountered the situation: “When trying to open a PDF bank statement, they receive an error message: Adobe Acrobat/Reader has encountered a problem. If it is running, exit and try again. (Error 0 104)”

Encountered Adobe Reader error 0104

Dealing with such issues can indeed be frustrating, especially when the same program throws an "Error 0104" and causes the active application window to crash. Here, we aim to assist you and provide the best solutions to fix the Adobe Acrobat Error 0104. Follow these detailed steps sequentially to resolve the problem.

Step 1: Scan your computer to remove malware

A runtime error like "Error 0x104" can be caused by various factors, with viruses being the prime suspect. These malicious intruders can damage, corrupt, or even delete files associated with runtime errors. Furthermore, the 0x104 error you're encountering might be related to a component of the malware itself.

So, before you do anything else, you need to scan your computer for viruses, and then you can move on with the following steps. You can use an antivirus software like Avast or AVG to help you with this.

Step 2: Clean up all system junk or junk files

Too much system junk can often cause Adobe Acrobat to run slowly, or result in a 0 104 error if your hard drive is overloaded and unable to respond properly. In addition to fixing the 0 104 error, cleaning out these types of files will also help speed up your computer.

The easiest way to clean system junk files is by using a straightforward and free tool for the job. You can use a cleaning utility to remove junk files, or employ tools like CleanGenius to do the work for you. Here's a simple process:

Step 1: Download and install Partition Master Suite.

Download and install CleanGenius

< strong > Step 2: Click on "PC Cleaner", install the CleanGenius tool, and then click "Clean" and select "Scan" to begin cleaning your system and restoring your PC to its original state.

System Cleanup Step 1

Step 3: The software will scan your entire computer to find idle data files that are taking up a lot of disk space. You can choose to get rid of large, unnecessary files, system junk files, and invalid Windows entries. Click on “Clean” to start the system cleanup process.

System cleanup step 2

4. After the scan is complete, click “Finish” to remove the system junk files.

System Cleanup Step 3

Step 3: Manually fix the Adobe Acrobat Error 0104 using Regedit.exe

1. Press Windows Key + R simultaneously, type regedit in the Run dialog box, and hit Enter to open the Registry Editor.

Type “regedit” to open Registry Editor: Type regedit to open Registry Editor

2. In the left pane, navigate to the following location: HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.

3. Double-click the Adobe icon and change the path to the key from C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Adobe.exe to C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AdoRD32.exe.

Change the Adobe Reader key

4. Open Acrobat Reader and go to Edit > Preferences > Security (Enhanced) to eliminate security warnings.

5. Click "OK".

Then try to run Adobe Acrobat again to see if it works properly. If not, you can try the last solution. You can also download and run partition manager tool Partition Master to check and fix disk errors.

Step 1: Right-click on the problematic target partition.

Step 2: Choose Tools > Check File System.

Step 3: Confirm whether to hide the partition.

< strong > Step 4 : In the Check File System window, select the option to Try to repair errors if found .

Click "Start" to check for partition errors.

Step 4: Uninstall all earlier versions of Acrobat, and then reinstall.

1. Click Start, and then go to Control Panel > Programs > Adobe Acrobat or Adobe Reader.

2. Click the option to uninstall or remove the program.

3. Restart your computer, and then reinstall Acrobat or Reader.

If all else fails, don't hesitate to contact our support to help you out.