Solving the Issue of Adobe Photoshop Crashing Without Losing Your Files

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Adobe Photoshop has stopped working. Help!

"Help! My Adobe Photoshop CC 2017 crashes on startup, and I've tried restarting it, but I still get the 'Adobe Photoshop CC 2017 has stopped working' error message on my PC. Is there any way to fix this issue and restore Photoshop 2017 to normal operation without losing any PSD files? Do you know of any good methods? I need assistance, thank you."

Adobe Photoshop is a raster graphics editor widely used for graphic design. Similar to an Adobe Illustrator crash, Adobe Photoshop may also crash and stop working at one point, either when starting up the program or in the middle of your work. Common reasons why Adobe Photoshop stops working on your computer include:

• Outdated software
• Incompatibility between Photoshop and the Windows operating system
• Third-party plugins
• Software bugs

If Adobe Photoshop crashes and stops working while you're editing a PSD file, don't worry. You can fix and resolve the error of Photoshop 2017 stopping without losing any of your PSD files by following these steps.

Solving the issue of Photoshop not running

There are two methods you can try to fix Adobe Photoshop 2017 that won't open and get it running again:

Method 1: Rename and modify the .dll file to fix the issue with Adobe Photoshop 2017 not running

Step 1: Go to the C drive and then follow this path: C:\windows\system32.

Step 2: Locate LavasoftTcpService64.dll and rename it to oldLavasoftTcpService64.dll.

Step 3: After that, restart Adobe Photoshop CC 2017 and it should work properly.

Method 2: Type a tilde (~) before the "Spaces" folder in Photoshop

Step 1. Go to C: > Program Files > Adobe.

Step 2. Locate the Adobe Photoshop CC 2017 folder > Required > Plug-Ins.

Step 3: Type a tilde (~) before the “Spaces” folder.

Step 4: Restart Photoshop to see if the issue is resolved.

Method 3: Update Adobe Photoshop or Windows

If Photoshop crashes frequently, it might be due to compatibility issues with Windows. Check the technical specifications and system requirements for your version of Photoshop. If it's incompatible, consider updating Photoshop or your system.

Method 4: Remove the Plugin

If Adobe Photoshop was running fine on your computer previously, but has started crashing recently, check if you have installed any third-party plugins recently. If you did, uninstalling the problematic plugin should fix the “Adobe Photoshop has stopped working” error. Third-party software can also have the same effect on your computer. So, check for any recently installed apps as well.

How to Recover a Lost or Unsaved PSD File in Adobe Photoshop

A crash can result in lost data – either your entire PSD file is gone, or you've lost progress on the document you were editing. Choose the method that best fits your situation to recover your data.

Method 1: Recover a Lost PSD File from Your PC Using Adobe Photoshop

If Adobe Photoshop suddenly stops working or crashes, you risk losing any PSD files you had open on your computer. If you lost a PSD file on your computer after Photoshop stopped running, you can use the Data Recovery Wizard to restore lost files. This software helps you recover deleted, lost, or formatted files from your computer with a few simple steps:

Step 1: Choose a location and start scanning

Launch the Data Recovery Wizard, select the partition where you lost your data, and click “Scan”.

Select the location to scan

Step 2: Filter and preview files

Please use the file format filter on the left side or in the top-right corner to locate the file you need. Afterwards, you can click the "Preview" button or double-click the file to review its content.

Step 3: Recover Lost Data or Files

Check the box next to the lost file, and click “Recover” to restore the data to a secure location.

Method 2: Recover an Unsaved PSD File from Adobe Photoshop

If Adobe Photoshop crashed and you lost an unsaved PSD file, or progress you hadn't saved, you can recover it by following this guide. This will only work if "Auto Save" was enabled before Photoshop crashed (it's usually on by default).

Step 1. Go to C:\Users\lindseysprague\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Auto Recover.

Step 2: If the saved files are hidden, go to the 'View' tab in your file manager and click on 'Show Hidden Files.'

Step 3: Check the box next to “Hidden items,” and then select and save the PSD file you want to a secure location on your computer.

Enabling it now, if it wasn't already on, can help minimize data loss from future crashes or other issues. Here's how to turn on auto-save in Photoshop CC 2019:

Step 1: Open Adobe Photoshop on your computer.

Step 2: Choose Edit > Preferences > File Handling...

Step 3: Under the File Save Options section, check the box for AutoRecover information every _, and set an interval as needed.

Bottom line

Aside from the reasons mentioned above, virus attacks can also lead to the “Adobe Photoshop has stopped working” issue. Thus, you might want to run an antivirus on your computer as well. After the scan, the antivirus might delete some files on your computer to get rid of the virus. If this happens, don't hesitate to immediately use Antivirus Software to Recover Deleted Files to retrieve your files.