How do I cancel my subscription to this tool?

If you cancel auto-renewal and don't want to be charged again, please follow the instructions to cancel your subscription.

Note: Cancelling a subscription will prevent future renewal charges but doesn't refund your order.

What you need to know first

We work with two shopping cart providers, 2Checkout and Cleverbridge. Before canceling your subscription, check your order confirmation email to determine which provider handles your order, then follow the respective instructions:

  • 2Checkout orders: Contact 2Checkout Support at <support@2checkout.com>
  • Cleverbridge orders: Cleverbridge / CHENGDU Yiwo Tech Co., Ltd. <no-reply@cleverbridge.com>

If you encounter any issues identifying your provider's platform, feel free to email us at support@tools.com.

How to cancel a subscription with Cleverbridge:

Step 1: Check your order confirmation email, and then click on “Cancel subscription to xxxxx.”

Refund and Cancellation Policy Image Please note, this is text describing an image, which cannot be directly translated as it is an image itself.

Step 2: Click "Unsubscribe."

Refund and Cancellation Policy Image

How to Cancel a Subscription with 2Checkout:

Please follow the instructions in this article to cancel your subscription with 2Checkout.
https://kb.tools.com/sales/90011.html

Tool Refund Policy

If you request a refund, we will return the full purchase price in the same currency you used to buy it. No service fees will be applied for this. Refund requests will be processed by our support team, which you can reach by emailing support@tools.com. We strive to respond within 24 hours to address your concern promptly and without complications.

Normally, a customer who requests a refund should get one, unless:

1. The refund request is submitted more than 30 days after the purchase date.
2. The refund request is based on non-technical reasons.
We provide a comprehensive trial version for users to check the product's functionality before purchasing to avoid buyer's remorse. Hence, we offer refunds only in cases where a technical issue exists that we cannot resolve.
3. The purchased product has been successfully used by the customer.
Typically, if our product has successfully performed its intended task, a refund will not be provided. However, if the product contains defects or malfunctions due to the software itself, you are eligible for a refund.
4. The product was not purchased directly from us, and the refund policy is subject to the return policy of the relevant reseller.
5. The customer has purchased a similar product from another supplier and wishes to return ours as a result.
If you have purchased and used software other than our product, we cannot guarantee that our product will perform its intended tasks. In case of difficulties, we strongly advise you to contact our support team.
6. The refund request is due to a product failure unrelated to the product itself.
Please understand that we cannot provide a refund if our product fails to perform tasks it was neither designed nor advertised to do.
7. The purchase was made without the payer's consent.
If someone made a purchase using your credit card, PayPal account, etc., without your knowledge or consent, please contact the respective payment service for a refund.
8. There is a technical issue that our support team can resolve.
It is crucial to contact our support team when encountering difficulties or issues you cannot solve on your own. This ensures we are aware of the specific problem you're facing, whether it's due to a technical deficiency or user error. Thus, you are eligible for a refund only after agreeing to let our support team assist you. Similarly, if you did not receive the product key automatically, please contact our support team to resolve the issue, and you will receive a response within 24 hours.
9. The customer wishes to exchange the product instead of receiving a refund.
If you accidentally purchased the wrong product or version, you can purchase the correct one and contact our support team for an exchange. Alternatively, our support team can directly assist you with the product exchange.
10. The refund request for price adjustment is submitted more than 7 days after the purchase date.
We offer a price adjustment refund within 7 days of the purchase date if you find the product price has dropped. If you see a price decrease within 7 days of your purchase, send your order ID to support@tools.com to request a price adjustment refund. Refunds will not be provided after the 7-day period. This applies only to price changes and discounts listed on the official tools page and not to promotional email discounts received after purchasing our products.

A refund will deactivate the corresponding license.

For Downloaded Versions: Uninstall the software and remove it from your computer.

Thank you very much!

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