How to Fix Amazon Prime Video Error Code 5004 in 5 Ways

Overview of Amazon Prime Video

Amazon Prime Video is one of the most unique video streaming apps that let you explore a variety of entertainment services. It brings a fresh viewing experience where you can watch any movie of your choice.

Amazon Prime Video keeps you entertained with the latest blockbusters, on-demand movies, and a variety of TV shows. However, you might encounter some technical issues while streaming movies through the app from time to time.

A common technical issue that you might frequently encounter is the Amazon Prime Video error code 5004. Error code 5004 is an authentication error that often pops up when you try to log in to Amazon Prime servers using any streaming device.

Error code 5004 prevents users from streaming their favorite movies, causing great frustration. However, this article will shed light on the possible causes of error code 5004 and suggest some solutions.

What causes Amazon Prime Video error code 5004?

Several factors can contribute to error codes, and being aware of them can help determine the kind of solution needed to resolve the issue. Error code 5004 on Amazon Prime Video is caused by:

• Disconnected Internet connection
• The presence of computer or network firewalls, or the use of proxies/VPNs
• Antivirus and other protective software
• Corrupt cookies and cached data
• Outdated applications
• Bug issues in Amazon Prime video application

How to Fix Amazon Prime Video Error Code 5004 in 5 Ways

Here are five effective ways to fix Amazon Error Code 5004. Work your way through them from top to bottom until the issue is resolved.

Fix 1: Ensure a stable internet connection

One significant cause of the Amazon Prime Error 5004 is an unreliable network connection. An unstable internet connection can lead to issues when accessing the application servers, resulting in the error code 5004. Hence, ensuring you have a stable network connection is a primary solution. Here are some guidelines to check your internet connection: 1. **Reset Your Network Devices**: Restart your router and modem by unplugging them from power for about 30 seconds, then plug them back in. This can help refresh the network settings. 2. **Check Physical Connections**: Ensure all cables connecting your devices to the router or modem are securely plugged in and not damaged. 3. **Test Your Internet Speed**: Use an online speed testing tool like SpeedTest.net to verify if your internet speed is adequate for streaming services. A minimum of 5 Mbps is recommended for smooth streaming. 4. **Close Background Apps**: Close any applications or programs that might be consuming bandwidth in the background, as they can interfere with your streaming experience. 5. **Connect Directly to Modem**: If using a wireless connection, try connecting your device directly to the modem using an Ethernet cable to rule out any Wi-Fi issues. 6. **Update Firmware**: Check if there are any firmware updates available for your router or modem. Outdated firmware can sometimes cause connectivity problems. 7. **Contact Your ISP**: If the above steps don't resolve the issue, contact your Internet Service Provider (ISP) to inquire about any service disruptions or outages in your area. 8. **Try Another Device**: Test the Amazon Prime Video on a different device to see if the error persists. This will help determine if the problem lies with the device or the network. By following these steps, you should be able to identify and rectify any network-related issues causing the Amazon Prime Error 5004.

Step 1. Click “Start” on your computer's home screen, then select “Settings.”

Step 2: Open the “Network & Internet” section, and then click on “Wi-Fi.”

Step 3: Check if you can connect to the Internet

If that doesn't work, try turning your network connection off and on again several times, or contact your network service provider for troubleshooting.

Solution 2: Disable VPN, proxy, firewall, and antivirus security software

Enabled VPNs, proxies, firewalls, and other installed antivirus security software can affect your device's network connection. Proxies and VPNs encrypt traffic, which can lead to issues when accessing servers, while firewalls and antivirus programs can interrupt and block connections, resulting in failed logins.

This issue can be resolved by disabling or uninstalling these programs. Please follow the guide below to disable the proxy.

Step 1: Open the Start menu, and click on “Settings.” Select “Network & Internet.”

Step 2: Click on "Proxy" in the bottom left.

Step 3: Turn off "Automatically detect settings" under Automatic Proxy Setup.

Step 4. Disable “Use a proxy server” under “Manual proxy settings.” Then, restart your system.

Fix 3: Reactivate Your Amazon Prime Video Account

An inactive account can lead to Error Code 5004, as Amazon Prime Video requires an active subscription. It's crucial to ensure your account is in good standing. To reactivate your Prime Video account, follow this guide:

Step 1. Go to the Amazon Prime Video sign-in page.

Step 2: Enter your username and password.

Step 3. Once you have logged in successfully, reactivate your account.

Step 4. Try streaming again to see if the issue is resolved.

Fix 4: Clear Browser Cache and Cookies

Cached and cookie data stored on your computer is another reason behind the Amazon error code 5004. When the data gets corrupted, it affects the Amazon Prime Video website, leading to login failures.

Error code 5004 can be fixed by clearing your cache and cookies, as well as automatically removing corrupted data, allowing you to log in quickly. Here's a guide on how to clear your cache and cookies:

Step 1. Click the three dots in the top-right corner of the browser.

Step 2: Click on “More tools,” then select “Clear browsing data.”

< strong > Step 3. Check the boxes next to “Cache” and “Cookies” and then click “Clear Data.”

Try clearing your cache and cookies and run the program again to see if the issue persists.

Fix 5: Uninstall and Reinstall Amazon Prime Video

Amazon error code 5004 tends to pop up when an application is outdated or affected by an error. The best way to resolve this issue is to uninstall the app from your device and download a clean, updated version of the app.

Please uninstall the app from your device, download it again and reinstall it. Then, try to log in and see if the issue has been resolved.

Extra Tip: Fix Downloaded Amazon Prime Videos

Many users encounter issues with playing Amazon Prime videos after downloading them. This could be due to the video getting corrupted during the conversion process, virus infection while downloading or uploading the video, or hardware malfunction in the system leading to the inability to play the downloaded video.

To fix corrupted Amazon Prime videos, you need a reliable video repair tool. One such tool is the Fixo Video Repair Tool.

Video repair software can help you fix corrupted or damaged videos. It can fix unplayable downloaded videos, and it can be accessed on any browser, meaning it doesn't require any software to be used.

This MP4 video repair tool can fix any issue that you encounter while playing your videos and help you recover them from crashed devices and output systems. It supports the repair of all standard video formats, such as MP4 repair, 3GP, MOV, MPEG, AVI, and more. With this powerful repair utility, you can enjoy comprehensive video recovery services.

Step 1. Launch Fixo on your local PC. Click on “Video Repair” and then add the corrupted MP4/MOV/AVI/MKV/3GP/FLV/MKV/WMV video file by clicking on “Add Video”.

Step 2. Move the pointer to the video you want to fix and click on the "Repair" button to start the single video repair process. Click on "Repair All" to fix all videos.

Select the video to repair

Step 3: Wait a few minutes for the program to fix the corrupted video. Click the Play icon to preview the video. If you only want to save one video, click the “Save” button next to the Play button. To save all repaired videos, select “Save All.”

< strong > Step 4. If the Quick Fix fails, you should use the Advanced Repair mode. Click on “Advanced Repair” and add a sample video. Confirm your choice by clicking “OK”.

Step 5: A detailed list of the corrupted and sample videos will be displayed. Click on “Repair Now” to start the advanced video repair process. Once done, you can preview the repaired video and then click on the “Save” button to save the repaired video file to a desired location.

Conclusion

Amazon Prime Video error codes are common issues that users often encounter while streaming videos, hampering the much-anticipated entertainment experience. However, once you understand the possible causes and solutions to these error codes, you can navigate through the application smoothly and derive maximum satisfaction.

Moreover, if you encounter issues while downloading videos from Amazon Prime, you can use the Fixo tool to resolve and recover your video downloads.