No sound on PS5? Here are 8 solutions! [Explaining the reasons]

This article from the Tool aims to address the issue of no sound on PS5. If you're encountering the same problem, continue reading for potential solutions:

The PS5 having no sound, as if it's muted, might sound like a major issue. Fortunately, the fix is simple, as this problem can be tied to an HDMI cable, a system glitch, or incorrect settings. First, we need to identify the cause.

Of course, more can and should be done.

Why is there no sound on my PS5?

The PS5 was released in 2020, and since then, users have encountered various issues affecting gaming and performance. One such common problem is the PS5 no sound issue, which means there will be no audio output at all. This includes game sounds, videos, music, and voice chats. Here's a real user scenario from Reddit:

“I left mine on the PS5 home screen for a while in rest mode today. Now it's completely unresponsive. Neither turning off nor restarting fixes it.”

It was as annoying as it sounds. Eventually, we figured out what had gone wrong.

• Error with the system.
• Incorrect TV video input.
• Bent or damaged HDMI cable.
• Dirt or malfunction in the game console's HDMI port.
• Issues with the HDMI port on your TV.
• Physical damage to the game console.
• Too many devices connected to the TV or game console.
• Incorrect audio settings. For example, 3D audio mode is enabled without a 3D audio device.

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All Solutions to PS5 Can't Start Game or App in 2023

The "PS5 can't start game or app" error might occur with error codes like CE-100095-5, CE-107891-6, CE-107885-9, etc. On this page, we provide nine detailed fixes for this issue.

For that reason, we offer eight solutions in the second part of this essay, which we hope you will share on social media to help get more people thinking about them.

8 Fixes for PS5 No Sound Issue

If there's no sound coming from your PS5 through headphones or a soundbar, it can significantly impact your gaming experience. To address this issue, try the solutions listed below one by one.

Fix 1: Enable System Sounds with the PS5 Controller

This could be because the Mute button was accidentally pressed, so first, check if the Mute button is yellow or orange. If it is, then your PS5 is on Mute. Try pressing it again to restore sound.

Fix 2: Disable 3D Audio Mode on PS5 On the PlayStation 5, the 3D Audio feature is designed to provide a more immersive sound experience. However, it can sometimes cause audio issues with headphones. Try disabling this feature to see if it resolves the problem: 1. Navigate to the main screen of your PS5. 2. Scroll to the top-right corner and select "Settings" (Gear icon). 3. In the Settings menu, choose "Sound." 4. In the Sound settings, select "Audio Output." 5. On the Audio Output page, find the "3D Audio" option. 6. Toggle "3D Audio" to "Off." 7. Save the changes and exit. After completing these steps, restart your game and check if the headphone audio has returned to normal. If the issue is resolved, it might be that the 3D Audio mode is incompatible with your headphones. If the problem persists, try other solutions or contact PlayStation Support for further assistance.

The 3D audio feature of the PS5 might also cause sound issues. According to Sony, only headphones currently support the 3D audio on the PS5, such as the PS5 Pulse headset. Additionally, certain PS5 games might not support this feature. Enabling the 3D Audio mode could result in no sound on your PS5.

To turn off 3D audio, all you need to do is

Step 1: Tap Settings > Sounds.

Step 2: Go to Audio Output and turn off Enable 3D Audio.

If headphones are connected to the DualSense™ wireless controller, you won't hear any sound from the PS5™ console speaker. To switch to TV audio, unplug the headphones or disconnect a wireless headset.

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Solution 3: Make sure your TV output is correct

If the TV volume is turned off, you won't hear any sound when you're using the PS5. Check if your TV is muted, and unmute it if it is.

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Solution 4: Check the HDMI port and cable

The PS5 console connects to the TV via an HDMI cable. Occasionally, an issue with the HDMI port or the HDMI cable itself can cause sound problems with the PS5.

To test if your HDMI port is functioning correctly, try plugging into a different HDMI port. The PS5 works with any version of HDMI, but for optimal performance and gaming experience, it's recommended to use HDMI 2.1. If your TV doesn't support HDMI 2.1, HDMI 1.4 is a suitable alternative.

To test the HDMI cable, try connecting it to another device, or try a different HDMI cable.

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Fix 5: Use Standard HDMI Mode

Numerous users have reported that they only experience the PS5 no sound issue when using the Enhanced HDMI mode on their TV. They managed to fix the problem by changing the HDMI mode to Standard. So, it's worth giving this a try as well.

Fix 6: Adjust PS5 Sound Settings If you encounter audio issues while playing Call of Duty: Warzone, try modifying your PS5's sound settings: 1. On the PS5 home screen, select the 'Settings' icon in the top right corner. 2. In the settings menu, scroll down and choose 'Sound.' 3. Within the sound settings, select 'Audio Output.' 4. Ensure your headphones or speakers are correctly connected, and choose the corresponding audio device as your output device. 5. Under 'Preferred Audio Format,' try changing to different audio formats to see if that resolves the issue. For example, select 'Stereo' or 'Surround Sound.' 6. Next, go to 'Sound Effects' and test the preset audio profiles or customize one to suit your device. 7. If using wireless headphones, ensure you check the 'Bluetooth Audio Coding' settings. Some headphones may require specific coding to function properly. 8. Lastly, return to the previous menu and enter 'Accessibility.' Then, choose 'Hearing Assistance.' Disable or adjust settings like 'Sound Enhancements' to see if it improves the situation. After making these adjustments, restart the game and check if the audio is working correctly. If the problem persists, consider updating your game, PS5 system software, or audio device drivers.

To address the PS5 no sound issue, you should also check your PS5's audio settings and set the default audio output device to your speakers or TV.

Step 1: Go to Settings > Sound > Audio Output.

Step 2: Select your TV or speaker, then press X to change it.

By the way, it might also help to use the Dolby sound system. You can activate it in Sound Settings by selecting Audio Format (Priority) and setting Dolby Digital as the priority audio format. Then, press the X button to save the changes.

Fix 7: Install the latest PS5 system software update

If you're experiencing no sound on your PS5 after updating the system software, it could be due to an incorrect or corrupted installation. To resolve this issue, install the latest PS5 system software, as new updates often include bug fixes, new features, or other improvements. You have two options to download the latest PS5 system software: 1. **Option 1: Wireless Update** - Ensure your PS5 is connected to the internet. - Go to the home screen and navigate to the 'Settings' menu. - Select 'System' and then choose 'System Software.' - Click on 'Update System Software' and follow the on-screen instructions to download and install the update. 2. **Option 2: Manual Download** - Visit the official PlayStation website (https://www.playstation.com) using a web browser on your computer or mobile device. - Navigate to the 'Support' section and locate the 'System Software' or 'PS5 Updates' area. - Download the latest firmware update file to your computer. - Connect your PS5 to your computer using an Ethernet cable or a USB drive with the update file. - Follow the on-screen instructions to transfer and install the update. After installing the update, restart your PS5 and check if the sound issue has been resolved. If the problem persists, it might be hardware-related or require further troubleshooting.

Guide 1: Update your PS5 via Settings

The first is relatively straightforward: just do more of the same.

Step 1: Make sure your PS5 is connected to a working network.

Step 2. On the home screen, select Settings.

Step 3: Go to [System] > [System Software] > [Select System Software Update Settings] > [Update System Software], and then download and install the latest system software.

Of course, more can and should be done.

Guide 2: Update PS5 via USB

There might be times when you don't see any system software updates in Settings. You can use a USB flash drive formatted as FAT32 to install the latest PS5 system software.

FAT32 is a file system that the PS5 can recognize, and it has better compatibility compared to other system files. So, follow these steps:

Step 1. Format the USB to FAT32. If you're not very experienced, we recommend using a third-party tool like AOMEI Partition Assistant Standard.

This tool is great for inexperienced users to format USB drives. Then, follow the links below to learn how to format your USB.

Read more: How to Format a USB for a PS4

Step 2. Download the latest PS5 system software update file from the official website.

1. Press Windows+E to open File Explorer on the same computer.
2. Navigate to your USB flash drive in File Explorer, then create a folder called PS5 UPDATE.
3. Open a web browser like Google Chrome and go to the official PlayStation website.
4. Find the download link for the system update file that corresponds to your PS5. Right-click the link, then select Save Link As and save the file to the UPDATE folder you just made.

Step 3. Install the update file on your PS5 console.

≪ Li ≫ Connect the USB drive to the PS5 console while it is completely turned off. ≪ /Li ≫ ≪ Li ≫ Hold down the power button on the PS5 console for about 7 seconds. Release the power button after you hear a second beep. ≪ /Li ≫

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Solution 8: Send your PS5 Console for Repair

If none of the above solutions work for you, it might be time to send your console in for repairs. Hardware damage is best handled by professionals.

Editor's note

The issue of PS5 having no sound can disrupt your gaming experience, be it with a Samsung TV having no audio or the PS5 being silent after a system update. This problem can stem from various causes, such as HDMI cable/port issues, incorrect audio settings, or problems with system software updates. When encountering this error, first inspect the HDMI port/cable or check for the mute button. You can then troubleshoot using the solutions provided above. Share this article to assist others who might be facing the same issue.

Frequently Asked Questions about PS5 No Sound Issues: 1. Question: Why is there no sound on my PS5? Answer: There could be several reasons. First, ensure your audio device is correctly connected and turned on. Secondly, check in the PS5 settings that the correct audio output device is selected. Also, verify the game or app's sound settings. 2. Question: How do I check audio settings on PS5? Answer: Access the main menu, then select "Settings" > "Sound". Here, you can view audio output devices, adjust volume, and check for any mute options that may be enabled. 3. Question: What if HDMI audio isn't working on my PS5? Answer: Try updating or replacing your HDMI cable. If the issue persists, go to "Sound" settings, select "Audio Output," and choose "Reinitialize HDMI Device." 4. Question: My headphones have no sound on PS5, what should I do? Answer: Make sure your headphones are properly plugged in and turned on. For wireless headphones, check they are paired and connected. You can also set your headphones as the audio output device in the "Sound" settings. 5. Question: The built-in speakers of my PS5 work but not external speakers, why? Answer: This might be due to incorrect output device settings. In "Sound" settings, confirm that your TV or external speaker is selected as the audio output device. 6. Question: I have no sound when watching Netflix or other streaming services, what can I do? Answer: Try exiting and reopening the app or update it to the latest version. If the issue continues, contact the streaming service's customer support for further assistance. These are basic troubleshooting steps. If the problem persists, consider contacting Sony's official customer support for technical help.

When the PS5 becomes quiet while playing games, it can indeed be an annoying issue. Here, I've listed some related problems; feel free to continue reading if you need assistance.

How do I turn on the audio of a PS5?

To reactivate sound on your PlayStation 5, follow these steps:

First, on the PS5 home screen, select [Settings] > [Sound].

Select Audio Output, and then restore sound under General Audio Settings.

**2. Why is there no sound on my Playstation?**

When the PlayStation has no sound, factors to consider include hardware issues with the HDMI port and cable, audio settings, system errors, and whether the PlayStation's mute button is activated.

3. How do I turn off the mute setting on my PS5?

To unmute the PS5 system, tap the Mute button again to disable it. While the PS5 is muted, the Mute button appears orange or yellow. When unmuted, the button should not be illuminated.