Can't Backup LINE Chats? 5 Fixes [Updated Guide]

"I'm trying to back up my LINE chat history on a new phone, but it's not working. Does anyone know why this is happening and how to fix it?" - A question posted by a Reddit user

There could be various reasons for a LINE chat backup failure, but there's no need to panic if you find yourself in such a situation. Every problem has a solution, and this article will highlight all the methods to help you when your LINE chat backup isn't working. To fully understand how to resolve issues with unable to back up LINE chats, read on to the end.

How we communicate with friends and family has changed profoundly, thanks to instant-messaging applications like WhatsApp and LINE, which have transformed the communications landscape.

But if you start having issues with these apps, then all of that could be for nothing. One recent issue users have been having is being unable to back up their LINE chat history. If LINE isn't backing up your chats, don't worry. We've compiled this guide with all the information you need about this problem.

Moreover, we've introduced the best recovery tool – Mobisaver, which makes recovery easier with its excellent features. Before delving into how to resolve the issue of unable to backup LINE chat history,

5 Solutions to Fix LINE Chat Backup Issues

This section will discuss several solutions to the “Can't back up LINE chat” problem. If all five methods fail to back up your LINE, don't panic, as we have one ultimate method to back up your LINE chats at the end.

• Solution 1: Connect to a stable network
• Solution 2: Update LINE to the latest version
• Solution 3: Clear cache and storage space
• Solution 4: Restart the LINE app
• Solution 5: Reboot your device

Fix 1: Connect to a stable network

Firstly, you need to check your internet connection. An unreliable or unstable internet connection is one of the reasons for backup restore failures. So, making sure your internet is working properly is the most obvious thing to do.

Please make sure both Wi-Fi and mobile data are enabled. If not, turn off one of them. This is because when the network connection is unstable, the phone may switch networks automatically, which might interrupt the recovery process.

If that doesn't work, try turning on Airplane Mode for a short while, and then connect to one of the networks again; the issue should be resolved.

Fix 2: Update LINE to the latest version

If the above solutions don't work for you, try updating the app to the latest version. Follow these instructions:

Step 1: Open the App Store or Google Play Store on your device.

Step 2: Tap your profile picture in the top right, then tap “My apps.”

"Select My Application"

Step 3: On that page, click Check to check for updates.

If a new version of LINE is available, tap Update to install it.

Fix 3: Clear cache and storage space

We previously advised you to update to the latest version of LINE. But if you've done that, you might want to clear your cache and storage space. Backing up will fail if your device doesn't have enough storage. The steps listed below may help you check your available space and organize your workspace:

For Android:

Just follow these simple steps for Android:

Step 1: Go to “Settings,” then choose “Storage,” and tap on “Internal storage.”

Go to Settings > Storage > Internal storage.

(2) Tap on “Cached data,” and then confirm that you want to delete it.

For iPhone:

Not an Android user? Try these steps for an iPhone instead.

Step 1: Open “Settings” > “General” > “iPhone Storage,” and find the third-party app whose cache you want to clear.

Step 2: Click Clear to clear the data.

Solution 4: Restart the LINE app

If none of the above solutions work, try closing and reopening the LINE app. Make sure that you completely close it before reopening; otherwise, it won't work properly.

Fix 5: Restart your phone

As a last resort, restart your phone if none of the above work. Small system issues can prevent a backup from going through, and this can be resolved by restarting your device and the LINE app.

For Android:

Please restart your Android device by following these steps.

Step 1: Press and hold the Power button and the Volume Up button at the same time until the “Options” menu appears.

Step 2: Click on "Restart".

For iPhone:

If you have an iPhone, follow these steps instead.

Step 1: Press and release the Volume Up and Volume Down buttons.

Step 2: Hold the side button until the screen turns black and the Apple logo appears.

Step 3: When you see the “Power off” slider, press and hold the Side button and the Volume Down button at the same time.

Step 4. After forcing the app to stop, open LINE. The backup issue should now be fixed.

How to Retrieve LINE Chat History Without Backup

While the above solutions will certainly help you overcome the inability to back up your LINE chats, they are limited in their scope. For a more long-term solution to address recovery issues, you need a viable option that ensures complete backup and restoration.

You can use the MobiSaver tool to get all the features. It's a magical software that doesn't require you to wait for hours to recover all your data, including LINE chat history. Here are some of the app's features that might sway your choice in its favor:

Features of MobiSaver:

• Unlimited Recovery: You can recover permanently deleted photos, videos, contacts, and messages on your iPhone.
• Easiest Recovery Method: Restore your LINE chat history with just three simple steps. You can connect your device to extract data from an iTunes or iCloud backup, or directly from the device.
• System Compatibility: Recover all your data on macOS and Windows.
• Lifetime Free Tech Support and Upgrades: With lifetime free upgrades and tech support included, you can easily use the software and quickly address any issues that arise.

Here are the steps to recover LINE chats using the MobiSaver tool:

Step 1: Connect your iPhone to your computer

Launch MobiSaver, click on the “LINE” button, and then choose “Device Storage”.

Step 2: Analyze the iPhone/iPad/iPod

The software will analyze your device to perform LINE data recovery.

Step 3: Scan your iPhone to find LINE data

Mobisaver will scan your iPhone 13/12/11/X/XR/XS/8/7/6/5/4 automatically and find your current LINE data, as well as some lost data.

Step 4. Preview and Recover LINE Chat History or Attachments

Select “LINE” or “LINE Attachments” on the left to preview them. Then, choose “Recover to Computer” or “Recover to Device” to save your LINE data.

Additional Tip: How to Backup LINE Chat History on iPhone/Android Backing up your LINE chat history on your iPhone or Android device is crucial to prevent accidental data loss. Here's how to do it: For iPhone users: 1. Ensure your iPhone is connected to a Wi-Fi network. 2. Open the LINE app and navigate to "Settings." 3. Scroll down and tap on "Chat." 4. In the chat settings, select "Backup & Restore." 5. Tap "Backup" to initiate the backup process. This may take some time depending on the size of your chat history. 6. Once the backup is complete, you can view the backup date on the same page. For Android users: 1. Make sure your Android device is connected to Wi-Fi and has sufficient battery. 2. Open the LINE app and tap on the "More options" icon (usually three horizontal lines). 3. Choose "Settings." 4. In settings, tap on "Chat." 5. Scroll down to "Chat Backup" and then tap "Backup Now." 6. Wait for the backup process to finish. You can monitor the progress bar for the status. Please note that these backups will be stored on your device as well as in your LINE account. When you get a new phone, simply log in with the same LINE account to restore your chat history. However, these backups typically won't automatically sync to your computer unless you use a third-party tool for synchronization.

Now that you know how to fix the unable to back up LINE chats issue, we'll guide you on how to back up LINE chats on your iPhone/Android. If you haven't backed up your chat logs, you can skip to LINE Recovery Solutions and use MobiSaver to retrieve your chat logs.

Method 1: Back Up Your iPhone with iTunes

This method will teach you how to back up your iPhone's LINE chat history using iTunes. This will back up everything on your iPhone, not just your LINE chats.

Use iTunes to back up your iPhone by following these steps:

Step 1: Connect your iPhone to the computer using a Lightning-to-USB cable.

Step 2: Open iTunes and click the “iPhone” icon in the top left corner of the window.

Step 3: Tap the Back Up Now button in the middle of the screen.

If your iPhone is encrypted, enter your passcode.

Enter your encryption password:

Method 2: Back Up to Google Drive on Android

If you don't have an iPhone, you'll have to do things a little differently, but before you start, you'll need to activate your Google Drive account and connect it to your Android device. Otherwise, you won't be able to do much of anything.

Step 1. Launch the LINE app on your Android device and tap on the "Friends" icon. Now, tap on the Settings icon, then select "Chat" from the list of options under "General Settings."

Tap the “Friends” icon, then tap “Chat.”

Step 2: Tap Backup and restore, then select Back up to Google Drive.

Step 3: LINE will start backing up all your chat logs to your Google Drive account.

Final Award

By now, you should have successfully exported your LINE chat history through one of the methods above. While the common way to export these chats is via email, there's another solution – using the MobiSaver tool, which allows you to backup or transfer specific data from your device to your computer effortlessly. So, if you're looking for an excellent recovery solution, download MobiSaver right away.