Solving the Netflix Black Screen but Audio Works Issue [on PC, iOS, and Android]

Has this ever happened to you? You're all set to unwind and watch some Netflix, only to be greeted by a black screen with sound? Many Netflix users get frustrated when they encounter this issue on their smartphones, computers, or smart TVs.

Though the causes can vary and include some obscure factors, there are a few simple and effective solutions to try. Here are some practical methods to address a black screen when you encounter it on your smartphone, computer, or TV. Try these options to get back to your regular Netflix viewing experience.

Quick Check

The first step in troubleshooting a black screen with sound on Netflix is a quick check. You can do this in one of two ways:

Check 1: Check Netflix Server Status and Internet Connection

Before troubleshooting your device, make sure that Netflix isn't experiencing any service interruptions when your Netflix video isn't playing.

Netflix's Service Status page offers insight into any issues the platform might be experiencing, indicating the possible reasons for service unavailability.

While it may take some time for the official site to display the latest status update, checking user reports on Down Detector can be another way to diagnose service disruptions.

If there aren't any ongoing disruptions, the next step is to check your internet connection. The troubleshooting steps will vary depending on whether you're streaming over Wi-Fi or cellular data. If you're on a Wi-Fi network, try restarting your router and reconnecting your device to the network.

Check 2: Check your HDMI cable and HDCP compatibility

If you're having issues with a display connected with an HDMI cable, the cable itself might be the problem. HDMI cables carry both audio and video signals, so damage to the cable or ports can result in a display receiving only one of these signals.

Check your HDMI cable

For safety, visually inspect the HDMI cable and its ports for any signs of damage, and make sure it's securely connected. Try using a different port or an alternate cable to rule out potential damage that might not be visible to the naked eye.

It also matters that all components support High-bandwidth Digital Content Protection (HDCP), a copy-protection technology. Though most HDMI cables should be HDCP-compatible, bargain-basement models might not be up to spec.

If you try to play 4K Netflix content, older displays made before HDCP 2.2 (before 2014) might have problems. Using intermediary hardware like an HDMI splitter or receiver can also interrupt the necessary HDCP “handshake” and cause a black screen.

# Solve Black Screen with Sound Issues on Netflix (PC, Mac, and Windows)

This problem can probably be resolved quickly, without professional assistance, though it may seem daunting. Here is how to do it.

Solution 1: Disable extensions

Sometimes, a browser extension – especially an ad blocker – can prevent images from loading on a website. Disabling the extension temporarily is an easy fix for this. You can also use this method if you encounter the Netflix error code 232404.

Step 1: Launch "Google Chrome."

Step 2. Go to Settings.

Step 3: In the sidebar, click on “Extensions” to view your installed plugins and extensions.

Step 4: Check the details of each extension, and turn the switch off to disable it.

Disable the extension, restart Chrome, and check if Netflix is working properly.

You may also be interested in this article about Netflix:

How to Fix Netflix Audio Out of Sync on PC or TV

This article offers four solutions to fix the audio sync issue with Netflix on your PC or TV.

Fix 2: Clear browsing data

Outdated cookies and cache data can sometimes interfere with your browser's ability to play videos. Clearing your browsing data might fix the problem.

If you're experiencing a black screen with sound on Netflix, try clearing your browsing data as described below.

1. Open the "Chrome" app on your computer.

Step 2: Tap on the "More" icon in the top-right corner.

Step 3: Click “More tools,” then select “Clear browsing data.”

Click on More Tools.

Step 4: Under the Time Range setting, select “All time.”

Step 5: Tap "Clear Data" to start the process.

Select “All time” and then choose “Clear data.”

Fix 3: Update your graphics driver

Fixing a Netflix video that has no picture but audio might involve updating your graphics driver to resolve issues with video freezing but the audio continuing. Follow these steps to update the driver:

Step 1: Open your web browser.

Step 2: Visit the website of your graphics card manufacturer.

Step 3: Search for the latest drivers that are compatible with your specific model.

Step 4: Download and install the updated driver.

Step 5: Restart your computer.

Completing these steps should resolve any graphics-related issues that could be causing the black screen and audio problems.

Feel free to share this article with colleagues and friends who might find it useful.

Solving the Netflix Black Screen with Sound Issue on Android

To address this issue on Android:

Fix 1: Update the Netflix app

The mobile version of Netflix is updated regularly with new features and to fix any issues that might arise.

Not having the latest version of the Netflix app on your device can cause issues. You can update Netflix for Android by following these steps:

Step 1. Open the app drawer and go to Google Play Store.

Step 2. Tap the “Menu” button to open the side menu.

Step 3: Tap on “My apps & games” to see the list of apps that have updates available.

Step 4: Find Netflix in the list, and tap Update to install the latest version.

Click the Update button next to Netflix to update it.

After doing so, check if the black screen issue on Netflix is now fixed.

Fix 2: Disable color correction

Color correction on certain Android phones (especially Samsung devices) can cause video playback issues.

If you're experiencing this issue, try turning off color correction on your device.

Step 1: On your Android device, open Settings and tap Accessibility.

Click Accessibility

Step 2: Scroll down to the Display section and choose Color Correction.

Select "Color Correction"

Step 3: Turn off the toggle next to Use Color Correction.

Note that this setting may have a different name depending on the OEM, but it's usually found in the Accessibility menu.

For example, on a Samsung Galaxy phone, you can find it under “Visibility enhancements” in the “Accessibility” menu.

Go there, select “Color Adjust,” and turn off the top switch to disable color correction.

Fix 3: Clear app cache

Outdated temporary data in the Netflix app can cause issues with the application, leading to errors like TikTok unable to play video.

To resolve this issue, clear the cache for the Netflix app by following these steps:

Step 1: Press and hold the Netflix icon, then select “App Info” from the menu.

Step 2. Next, go to “Storage & Cache” and tap on “Clear Cache.”

Tap on “Clear app cache”.

Solving Netflix Black Screen with Sound Issues on iPad or iPhone

To fix the black screen with sound error on Netflix for iPad or iPhone, try this:

Fix 1: Check Content and Privacy Restrictions

If you use Screen Time on your iPhone or iPad, Content & Privacy Restrictions might prevent specific websites or apps from playing content or certain types of content.

To avoid this, you need to disable any Screen Time content restrictions. Here's how:

Step 1. Open the Settings app and tap Screen Time.

Step 2. Go to Content & Privacy Restrictions and turn them off.

Fix 2: Reset the Netflix app

If the issue persists, try resetting the Netflix app.

To achieve this, we must do several things.

Step 1. Open the Settings app on your iPhone, then choose Netflix.

Step 2. Flip the switch next to Reset in the Netflix Settings menu.

After the reset, restart the Netflix app and log back in with your credentials. You should now be able to resume streaming content from Netflix.

Bonus Tip: How to Fix Damaged Netflix Downloads  

Downloading Netflix videos is a great way to enjoy your favorite content offline. However, you might encounter damaged videos that can lead to playback issues. In such cases, a reliable video repair tool like the Fixo Video Repair comes in handy. Designed to address various video corruption issues, this software aims to restore your files to their original state.

• Fixo Video Repair supports various video formats, ensuring file repair regardless of the original format. Compatible formats include MP4, MOV, M2TS, MKV, MTS, 3GP, AVI, FLV, M4V, and more.
• Fixo Video Repair is designed to be user-friendly. The repair process is straightforward, making it easily accessible even for those not tech-savvy.
• This powerful video repair tool is not limited to fixing corrupted videos from a single source. It effectively repairs videos from cameras, drones, CCTV DVRs, dashcams, smartphones, NAS servers, or other surveillance devices.

Download it now and fix your corrupted files. Share this article or the software on Reddit with friends who have similar issues.

Frequently Asked Questions about Netflix Black Screen with Sound Issues

Let's look at some common issues regarding the “Netflix black screen but has sound” error.

1. Why is my Netflix showing black screen with sound?

If your Netflix video shows a black screen but the audio is fine, the issue might be with temporary files and cache. It could also be that your VPN or antivirus software is causing interference or conflicts with Netflix.

2. How do I fix the black screen issue on Netflix?

Consider updating or resetting your browser to fix the Netflix black screen issue. Alternatively, you can:

• Clear the app cache
• Reset the Netflix app
• Check your content and privacy restrictions
• Update the Netflix app
• Turn off color correction

3. How do I fix the black screen issue with Netflix on Discord?

Firstly,

Step 1: Click on "Advanced" in the left sidebar under "App Settings."

Step 2: Flip the switch to the “Off” position to disable hardware acceleration.

Once done, you should be able to play Netflix on Discord without any black screen issues.

Conclusion

Netflix offers an extensive library of quality original and licensed shows for on-demand video streaming. Though it's prone to various errors, it's evident that Netflix is one of the leading movie platforms. One such annoyance includes the Netflix error where you get sound but a black screen. If you encounter this frustrating error, you can update the Netflix app, clear cache and data on your device, or even restart it. Should the videos be corrupted due to this error, you can always use the Fixo Video Repair tool to restore them to their original state.