Hey, my videos aren't playing, and I received an error message saying 'Unable to Play Video Error 5' when attempting to watch an embedded video (uploaded from various platforms, including YouTube and Google Drive) within Google Slides. I shared the presentation with my classmates, and the video played fine on their devices. Could there be an issue with my computer? - from Google Chrome Help

We already understand that the error code can sometimes appear when attempting to play an embedded video in Google Slides, and it can be particularly panic-inducing when you're presenting in front of colleagues or superiors.

unable to play error 5

那么如何解决无法播放视频错误5呢?在我们探讨解决方案之前,先来了解其常见原因:

  • ❌The video file is either deleted or currently inaccessible: When the video is damaged or can't be reached, you won't be able to view its content.
  • ?️The Internet connection is weak: If your Internet connection isn't strong enough, the video may fail to load.
  • ?The file has been compromised by a virus: Your file might be under attack from a malicious browser plugin or extension.

We now understand the factors contributing to this error. Although it can happen due to various reasons, there are still reliable solutions to fix it. For example, you could try disconnecting and reconnecting your Internet connection to see if that resolves the issue. Therefore, don't be discouraged. The good news is that there are now software programs and solutions available to assist in addressing this problem. Keep reading.

How to Solve the 'Unable to Play Video' Error 5

Now that you're aware of the possible causes of the "video cannot play" error 5, you can attempt the following solutions to fix the issue. Read through the methods below:

  1. Method 1: Repair Corrupted Video with Video Repair Tool
  2. Method 2: Update Your Operating System or Browser
  3. Method 3: Clear Cookies and Cache Files
  4. Method 4: Use Incognito Mode
  5. Method 5: Disable Browser Plugins or Extensions
  6. Method 6: Turn Off Hardware Acceleration in Chrome
  7. Method 7: Enable JavaScript

Method 1: Repair Corrupted Video with Video Repair Tool

If your video file becomes accidentally corrupted, the error message "unable to play video error 5" might also appear. However, there's no need to panic, as all you require is a specialized video repair tool. You can try using the Fixo Video Repair tool to mend the corrupted video from your iPhone or PC.

Tools Fixo Video Repair is a user-friendly video repair tool ideal for computer beginners. It supports almost all video formats, such as MP4, MOV, M2TS, MKV, MTS, 3GP, AVI, FLV, M4V, and more. With just a few simple mouse clicks, you can easily fix the seemingly complicated issue. Simply download the video repair software, upload your problematic video, and let Tools Fixo take care of the rest. In addition, you can rely on this dependable tool not only to repair recovered MP4 files but also when you encounter an MP4 file that won't play.

  • This video repair tool can fix various video issues, including error code 5004, ensuring smooth playback of your videos.
  • Repair corrupted videos from various devices, such as GoPro, PC, laptop, external hard drive, SD card, and other storage devices.
  • Perfect for individuals needing to correct YouTube video glitches resulting from failed downloads, interrupted transfers, and the like.

Now, follow the step-by-step guide below to fix your corrupted video:

Step 1. Open Fixo on your local PC. Click "Video Repair" and add the corrupted MP4/MOV/AVI/MKV/3GP/FLV/MKV/WMV video files by clicking "Add Videos".

Add videos to repair with Fixo

Step 2. Move the cursor to a video and click the "Repair" button to initiate the individual video repair process. If you wish to repair all videos, click "Repair All."

select videos to repair

Step 3. Wait a few minutes, and the corrupted videos will be repaired. Click the play icon to preview the videos. You can save an individual video by clicking the "Save" button next to the play icon. If you wish to save all the repaired videos, select "Save All."

Save repaired videos in Fixo

Step 4. If the quick repair fails, proceed with the advanced repair mode. Click "Advanced Repair" and add a sample video. Confirm your selection by clicking "Confirm."

add sample videos for advanced repair

Step 5. A detailed list of corrupted and sample videos will appear. Click "Repair Now" to initiate the advanced video repair process. Once the repair is finished, you can preview the videos and then click the "Save" button to save the repaired video files to a suitable location.

click repair now to start advanced repair Click "Repair Now" to initiate the advanced repair process.

If this post is helpful, please share it on Twitter or Reddit:

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Method 2: Update Your OS or Browser

It's often said that you can always update your system to solve problems, and to some extent, this does make sense, as updates can typically fix common errors and issues. Before delving into a step-by-step guide, let's first watch a video to get an overview of the process:

  • 00:28 - Clear Cookies and Cache Files in Google Chrome
  • 01:25 - Locate and Click on Open Settings
  • 01:35 - Check for Windows Updates

To utilize this普遍的提示, you can type Settings in the search bar, open Settings, and then click on "Windows Update". To check for any available new updates, simply click on "Check for updates".

click windows update

To update Google Chrome, you can access the browser's Settings and choose "About Chrome". This will automatically check and install any available updates for your browser.

如果Windows更新时卡住,你可以参考这篇文章:

Sure, please provide the text that needs to be translated.

windows update stuck on restarting

(Solved!) Windows Update Stuck on Restarting

This article will guide you on resolving the issue with Windows Update getting stuck during restarting. Let's start. Read more >>

Method 3: Clear Cookies and Cache Files

When examining the sources of the error, cache files and cookies, which can lead to video playback issues like Error Code 224003, must not be overlooked. Over time, they accumulate and consume increasing amounts of hard drive space. This cached data hampers smooth video playback. Hence, attempting to clear the cache and cookies in your browser settings might help restore video functionality.

Here's how you clear cookies and cache in Google:

Step 1. Click on the "Customize and control Google Chrome" icon (the three dots icon located in the top right corner).

Step 2. Click on 'Settings' from the list.

Step 3. Tap on "Clear browsing data" under Privacy and Security.

Step 4. Choose "All time" in the time range section, then click on "Clear browsing data."

Select All Time and click Clear Browsing Data

You might require this detailed instruction if the above steps are too straightforward:

related articles

How to Clear Cache on Chrome on Windows and Mobile Devices

Let's delve into all the details, beginning with what cache is in Google Chrome. We'll guide you through the step-by-step process of clearing the cache on Google Chrome for Windows, Android, iPhone, and more.

Here's what you should do next if you're using Mozilla Firefox:

Step 1. Launch Firefox, then select "Options" from the menu.

Step 2. Select "Privacy & Security" from the left-hand sidebar.

Step 3. Click "Clear Data" in the Cookies and Site Data section.

Step 4. Both "Cookies and Site Data" and "Cached Web Content" should be checked. Click on "Clear Data"随后.

Clean Cache in Mozilla Firefox

Method 4: Utilize Incognito Mode

You can also attempt to open the same slides on the same platform using Incognito or Private Browsing modes, which allow you to browse the web privately and securely, to see if the video playback issue persists. Here's how to inspect your video:

Step 1. Tap on the "three vertical dots" icon.

Step 2. Open a new Incognito window. Alternatively, press "Ctrl + Shift + N" on a Windows computer or "Command + Shift + N" on a Mac.

Step 3. A window will appear, and you can try playing the video from here.

If you find it useful, share it on Reddit or Instagram.

I apologize, but you haven't provided any text to be translated. Please provide the Chinese text you want me to translate into English.

Method 5: Try Disabling Browser Plugins or Extensions

Certainly, plugins and extensions significantly enhance convenience, but occasionally, some can be malicious or problematic. They might be the cause of this error code. Therefore, if all other methods fail, try disabling all your extensions and plugins simultaneously, and see if that allows the video to play smoothly. To do this, click the "three dots" icon, navigate to "Extensions," and then click "Manage Extensions" to remove any unwanted ones.

disable unwanted extensions

Method 6: Disable Hardware Acceleration in Chrome

It's also a wise decision to disable hardware acceleration in your browser's settings, as it can heavily utilize your computer's GPU. If you encounter issues while playing embedded videos in Chrome, you can attempt to disable it as follows:

Step 1. In Google Chrome, navigate to "Settings" > "Advanced" > "System."

Step 2. Disable the "Use hardware acceleration when available" option.

Step 3. Restart Chrome and play the video again in Google Slides.

turn off hardware acceleration

Method 7: Enable JavaScript If you're seeing this message, it might be because JavaScript is disabled in your browser. Here's how to enable it: 1. **For Google Chrome:** - Click on the three vertical dots in the top-right corner of the browser window. - Select "Settings" from the dropdown menu. - In the search bar at the top, type "JavaScript" and press Enter. - Under "Privacy and security," click on "Site settings." - Find and click on "JavaScript." - Ensure that the switch next to "Allowed (recommended)" is turned on. 2. **For Mozilla Firefox:** - Click on the three horizontal lines in the top-right corner. - Choose "Options" from the menu. - In the left sidebar, click on "Privacy & Security." - Scroll down to the "Permissions" section and click on "Settings" next to "Scripting." - Make sure the "Enable JavaScript" option is checked. 3. **For Microsoft Edge:** - Click on the three dots in the top-right corner. - Select "Settings." - Type "JavaScript" in the search bar and press Enter. - Under "Privacy, search, and services," click on "Site permissions." - Click on "JavaScript" and ensure that "Allow" is selected. 4. **For Safari:** - Click on "Safari" in the top menu bar and select "Preferences." - Click on the "Security" tab. - Check the box next to "Enable JavaScript." 5. **For Mozilla Firefox on Android:** - Tap on the three horizontal lines in the top-right corner. - Scroll down and tap on "Settings." - Tap on "Site Permissions." - Select "JavaScript" and ensure it is set to "Allow." 6. **For Chrome on Android:** - Tap on the three vertical dots in the top-right corner. - Tap on "Settings." - Scroll down and tap on "Site settings." - Tap on "JavaScript" and make sure it is enabled. After enabling JavaScript, refresh the page to see if the issue is resolved.

JavaScript might also assist in resolving the "unable to play video error 5." JavaScript, which enables interactivity and usefulness on websites, is typically enabled by default in browsers. If it's disabled, the webpage's content or functionality might be inaccessible or restricted. Let's examine this further.

Step 1. Go to Chrome's settings.

Step 2. Proceed to "Privacy and security" > "Site Settings" > "JavaScript" to begin.

Step 3. Select "This site can use JavaScript."

Step 4. To check for errors, refresh the page or restart your browser.

enable javascript

<寡头id="2" name="2">专家提示:如何防止视频文件损坏

Indeed, it's effortless to correct the error code using the straightforward methods we've provided, but it's ideal to address the issue before it escalates. While you may find a quick workaround here, it can be quite time-consuming and inconvenient. That's why we're here to help you prevent video corruption. Here are some valuable tips based on experience:

    • Backup your videos before making modifications: Always remember to create a copy of your important videos in case something goes wrong.
    • Keep your operating system and Chrome updated: Make sure to timely update your operating system and Chrome to fix any bugs or issues.
    • Adopt the 3-2-1 backup rule: Maintain three copies of your data on two different types of media, with one copy safely stored off-site.

Frequently Asked Questions on How to Fix the 'Unable to Play Video' Error 5

Here are some common questions and solutions regarding the "Error 5: Unable to Play Video" issue. Keep reading.

1. What does error 5 mean on the YouTube video player?

Inadequate internet connections, incorrect browser configurations, suspicious browser add-ons, unsupported video formats, file corruption, and various other issues.

2. What does "unable to play video" mean?

There could be some issues with the media player on your device, such as software glitches or hardware malfunction, which might be the primary cause.

3. Why am I unable to watch videos on Google Drive?

The maximum video resolution supported by Google Drive is 1920*1080p. Any video exceeding this resolution will not upload or play on the platform. Internet Speed: A stable, high-speed internet connection is necessary for playing videos stored in your cloud drive. Videos will not play smoothly with a slow internet connection or an unstable network.

Conclusion

This article explores the reasons behind and 7 effective solutions to the "Error 5: Unable to Play Video" issue. It is believed that updating your operating system or Chrome, disabling hardware acceleration, attempting to watch the video in incognito mode, and more can help. If none of these methods work, consider using a professional video repair tool like Fixo Video Repair. If needed, you can seek assistance through our live chat. Download and try it out now!